Evenson, Renée <br/><br/>
Award-winning customer service : 101 ways to guarantee great performance 

 - New York:  AMACOM,  2007 
 - xvii, 232 p. ; 23 cm 
<br/><br/><label>ISBN: </label>9780814474549 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 EVE