TY  - BOOK
AU  - Betz, Charles T
TI  - Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children
SN  - 9780123705938
U1  - 004 BET 
PY  - 2007///
CY  - Amsterdam
PB  - Elsevier/Morgan Kaufmann
KW  - Computer network architectures
ER  -