Selden, Larry <br/><br/>
Angel customers & demon customers : discover which is which and turbo-charge your stock 

 - New York:  Portfolio,  2003 
 - x, 243 p. : ill. ; 24 cm 
<br/><br/><label>ISBN: </label>9781591840077 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812 SEL