TY  - BOOK
AU  - Bens, Ingrid
TI  - Advanced facilitation strategies : tools & techniques to master difficult situations
SN  - 9780787977306
U1  - 658.4022 BEN 
PY  - 2005///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Group facilitation
ER  -