TY  - BOOK
AU  - Helgesen, Marc
AU  - Brown, Steven
TI  - Active Listening : introducing skills for understanding
SN  - 9780521398848
U1  - 370.152320 HEL 
PY  - 1995///
CY  - Cambridge
PB  - Cambridge University Press
KW  - English language -- Comprehension
ER  -