Acquiring, processing, and deploying voice of the customer (Record no. 9977)

MARC details
000 -LEADER
fixed length control field 00420nam a2200133Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 211224s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781574442908
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 SHI
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Shillito, M. Larry
245 #0 - TITLE STATEMENT
Title Acquiring, processing, and deploying voice of the customer
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boca Raton, FL:
Name of publisher, distributor, etc. St. Lucie Press,
Date of publication, distribution, etc. 2001
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 279 p. : ill. ; 24 cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services - Management

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