Bottom-line call center management : creating a culture of accountability and excellent customer service (Record no. 33456)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00480nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211224s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780750676847 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 BUT |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Butler, David L |
| 245 #0 - TITLE STATEMENT | |
| Title | Bottom-line call center management : creating a culture of accountability and excellent customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Amsterdam ; Boston: |
| Name of publisher, distributor, etc. | Elsevier Butterworth-Heinemann, |
| Date of publication, distribution, etc. | 2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxi, 179 p. : ill. ; 23 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Call centers - Management |
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