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Acquiring, processing, and deploying voice of the customer

Shillito, M. Larry

Acquiring, processing, and deploying voice of the customer - Boca Raton, FL: St. Lucie Press, 2001 - xvi, 279 p. : ill. ; 24 cm

ISBN: 9781574442908

Subjects--Topical Terms:
Customer services - Management

Dewey Class. No.: 658.812 SHI

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