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A practical guide to call center technology

Waite, Andrew J

A practical guide to call center technology - Gilroy, CA: Berkeley, CA: cm.P Books ; Distributed to the book trade in U.S. and Canada by Publishers Group West, 2001 - iv, 497 p. : ill. ; 23 cm

ISBN: 9781578200948

Subjects--Topical Terms:
Call centers - Management

Dewey Class. No.: 658.84 WAI

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