Creating and delivering your value proposition : managing customer experience for profit
Barnes, Cindy
Creating and delivering your value proposition : managing customer experience for profit - London: Kogan Page, 2010 - xii,213 p. : ill. ; 24 cm
9780749460907
Customer relations
658.812 BAR
Creating and delivering your value proposition : managing customer experience for profit - London: Kogan Page, 2010 - xii,213 p. : ill. ; 24 cm
9780749460907
Customer relations
658.812 BAR