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A guide to service desk concepts

Knapp, Donna

A guide to service desk concepts - 3rd ed - Boston: Cengage Learning, Course Technology, 2010 - xix, 396 p. : ill. ; 24 cm

ISBN: 9780324785067

Subjects--Topical Terms:
Computer industry-Customer services-Management

Dewey Class. No.: 004.0688 KNA

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