Breaking through : implementing customer focus in enterprises
Vandermerwe, Sandra
Breaking through : implementing customer focus in enterprises - New York: Palgrave Macmillan, 2004 - xi, 209 p. : ill. ; 24 cm
9781403935038
Consumer satisfaction
658.812 VAN
Breaking through : implementing customer focus in enterprises - New York: Palgrave Macmillan, 2004 - xi, 209 p. : ill. ; 24 cm
9781403935038
Consumer satisfaction
658.812 VAN