Bottom-line call center management : creating a culture of accountability and excellent customer service
Butler, David L
Bottom-line call center management : creating a culture of accountability and excellent customer service - Amsterdam ; Boston: Elsevier Butterworth-Heinemann, 2004 - xxi, 179 p. : ill. ; 23 cm.
9780750676847
Call centers - Management
658.812 BUT
Bottom-line call center management : creating a culture of accountability and excellent customer service - Amsterdam ; Boston: Elsevier Butterworth-Heinemann, 2004 - xxi, 179 p. : ill. ; 23 cm.
9780750676847
Call centers - Management
658.812 BUT